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Associate Principal/Customer Centric Marketing - Solution Architect (New York, NY or Princeton, NJ)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.


ZS' Customer-Centric Marketing (CCM) Solution Area is focused on helping our clients innovate commercial models. As a global leader specializing in shaping commercial agendas in the Life Sciences industry for the past 30 years, the CCM group leverages the firm’s unique approaches to drive sales force excellence and marketing optimization to deliver a truly holistic transformation in the industry. The group drives integrated programs for our clients through a cohesive set of offerings in the areas of integrated promotion planning, commercial orchestration of marketing and sales engagements, marketing operations and organizational capability building leveraging CRM, Marketing Cloud, Digital and Big Data technologies.



An Associate Principal – CCM is a senior role in the firm and will serve as the technology thought leader.  The role is responsible for innovating the group’s technology offerings and assets, build and maintain a portfolio of CCM transformation programs at our clients, drive pre-sales, shape the solution blueprint to support the CCM vision in client programs, and guide through the delivery of large scale implementations.


  • Lead large scale client business development and delivery engagements in the Life Sciences Industry - Pharmaceutical and/or Medical Devices sector;
  • Develop detailed business case and financial justifications to quantify the business value of technological programs;
  • Collaborate with Client Chief Architects/CIOs and other Operational Leaders to define technology strategy roadmaps and solution architectures;
  • Articulate business value and benefits of the technological solution to senior business and technology stakeholders;
  • Manage programs and client relationships particularly in the area of CCM – (Customer 360, Campaign Management, Digital, Analytics etc.) and adjacent Business Technology areas (such as DW/BI, CRM);
  • Lead feasibility analysis, select the technologies that provide the best solution and identify the products available that will best fit the solution proposed;
  • Play a lead role in shaping future state solution taking advantage of the existing assets and maintaining a balance between architecture requirements and specific client needs;
  • Lead development teams (onshore/offshore) to ensure architecture is implemented to meet current business needs, future vision and global scale;
  • Research and evangelize the use of the technology platform for strategic decision-making, identify new market trends in the industry to continuously innovate ZS’s CCM assets and offerings;
  • Develop people and teams in CCM across offices and regions;
  • Drive partnerships with Technology platform providers.


  • A bachelor’s degree in Computer Science or related field from a top university.  Master’s degree highly preferred;
  • 10+ years’ experience in management consulting; Life Sciences industry experience preferred;
  • 5+ years’ experience in a leadership role within a Consulting/professional services firm;
  • Demonstrated experience with driving revenue within existing clients and in developing new prospects;
  • Demonstrated experience in managing large scale IT programs;
  • Strong credentials and demonstrated success in IT strategy and large scale service oriented Enterprise Architecture;
  • Deep technical expertise in at least two of the three technology pillars:
    • BI/Data warehouse (particularly in Tableau, Qlikview,Teradata, Informatica)
    • CRM (particularly in or Veeva)
    • Marketing Cloud and Digital Platforms (preferably in Salesforce Marketing Cloud or Adobe)
  • Strong familiarity and knowledge of cloud based Big Data solutions – Hadoop, AWS, Python, Spark, R etc;
  • Ability to work effectively within a team in a fast paced, entrepreneurial environment;
  • Characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge;
  • Ability to lead a global virtual team of consulting professionals across multiple projects; 
  • A strong work ethic;
  • A willingness to travel to meet client needs;
  • Executive-level presence and communication.





ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.



Nearest Major Market: New Jersey