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Operations Delivery Associate (Pune, India)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.

ZS's Business Operations group helps improve and run our clients’ entire system of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics, implementing cutting-edge automaton technologies, and transforming client business processes. Our teams support both project-based and outsourcing solutions for our clients that go beyond streamlining operations and reducing costs to bring domain focused insights, practical innovations, and superior customer experience.


Operations Delivery Associates (ODAs) process, synthesize and share information with our clients who use it to track and optimize sales and marketing performance. We are looking for people who are inherently good at planning and organization, value timeliness, have good attention to detail and seek continuous improvement.


•         Operate business processes for clients on a periodic basis. This includes synthesizing data, performing quality checks and creating error free deliverables

•         Create timelines and track progress for all processes, and escalate any delays to ensure timely delivery

•         Update and use clearly defined checklists to ensure adherence to process

•         Incorporate process changes in response to evolving business needs

•         Interact with internal or client teams to resolve any issues with process inputs

•         Run software systems to process data and business rules

•         Validate deliverables to identify potential errors and rectify any such situations

•         Work with your team to utilize business knowledge to interpret results and add insights

•         Work with your team to respond to structured queries and adhoc requests from the clients related to the deliverables

•         Identify and implement process improvement


•         Graduates or Postgraduates

•         No BTech or BEs.

In addition to this, we are looking for candidates who are very organized, methodical and have a process execution focus. You should be comfortable with cyclical tasks and working in a team environment. The candidate should have excellent detail orientation and basic communication skills (be able to communicate issues clearly).

•         0 to 1 Years

•         Strong organization skills, with a methodical approach to work

•         Understanding of operating rules, data and processes

•         Strong process mindset, where repeating tasks are executed with accuracy and discipline

•         Communication skills that enable clear explanation and resolution of concerns

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.


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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.