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Operations Assistant/IT (Pune, India)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.

 

ZS’s Corporate Enterprise Functions operate the firm’s core internal functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.
OPERATIONS ASSISTANT/IT
We seek an experienced and organized IT Operations Assistant for our Pune office. The Operations Assistant/IT supports the work for internal IT teams to keep the system and records updated.. 
Responsibilities:

 

  • Maintaining and updating the internal chargeback system
  • Follow-up with requester for open issues and closing them in time
  • Entering the data in various system
  • Maintaining record of projects & keep all data in order.
  • Invoice management and processing
  • Co -ordination with hardware & software vendors
  • Preparing reports and presentation for various work

 

Qualifications:

 

  • Strong oral and written communication skills
  • Professional appearance and demeanor, with ability to exercise good judgment and discretion
  • Any graduate / Specialization
  • Good knowledge of Microsoft Word, Excel, presentation & other such software.
  • Good communication skills and command over English Language.
  • Prior work experience as an Operation Assistance preferred.
  • Strong customer service skills.
  • 1 years of relevant experience in customer support.

 

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.

NO AGENCY CALLS, PLEASE.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.