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impact where it matters

Business Process Manager/R&D Excellence (Zurich, Switzerland)

ZS is a global leader in marketing and sales consulting, outsourcing, technology and software. Since 1983, ZS has helped companies get the most out of their marketing and sales organizations. From our worldwide offices, ZS experts use analytics and deep expertise to help companies across a range of industries (primarily pharmaceuticals and biotech, high tech/telecommunication, financial services, medical products/services, transportation and consumer packaged goods and energy) make smart decisions quickly and cost effectively.

ZS Associates' Business Technology group focuses on strategizing, designing and building marketing and sales technology solutions to improve commercial effectiveness. The types of solutions include enterprise information management, reporting, analytics, CRM/SFA and business process automation enablement. We provide a complete spectrum of business technology solutions, from strategy and roadmap definition to full implementation and on-going operations. Our team possesses deep expertise in leading analytic, business intelligence, CRM and system integration technologies, which we apply in a pragmatic fashion to create and deliver optimal architecture and implementation solutions.

The Business Process Transformation group works with clients to design effective technology solutions that support & enhance critical business processes and manage the implementation of those solutions.

ZS’ R&D Excellence Practice brings together experts in Strategy, Clinical Execution, Data Sciences and Technology to empower client organizations achieve their passion for patient care, science and business success. Through our “Lifecycle Evidence Strategy”, “Clinical Trial Optimization”, “Medical Affairs” and “Real World Evidence” services, we deliver impact where it matters, from early drug development to commercialization. This role will be aligned with ZS R&D Excellence Practice Area supporting our Technology and Platform services across multiple clients.



  • Serve as a liaison between R&D business and technical teams in driving business case development, user needs assessment workshops, technical solution vision and implementation plan;
  • Apply advanced analytics and data management knowledge on clinical data sources (both internal CDMS & CTMS and real-world data) to provide insights for Clinical Trial Optimization;
  • Write/develop/present creative, compelling (and winning) responses to client requests and solicitations;
  • Develop the cross-functional plan and drive execution of the solution as per the plan;
  • Manage client expectations and executive communications when project risks and issues arise;
  • Provide direction and best practices for development of project outputs such as business case development, solution vision and design, user requirements, and other deliverables; guide client thinking in this area;
  • Leverage knowledge of Life Sciences R&D organizations, data and systems, business processes and stakeholder types to aid analyses and recommendations for strategic solution offerings;
  • Independently assess the current R&D IT environment, identify capability gaps, gain business-IT alignment, develop strategy & vision, and build implementation roadmap;
  • Manage and advise the clinical needs assessment and requirements gathering process by meeting with stakeholders to define the business and functional requirements following user centric design best practices;
  • Drive methodology and frameworks for solution development (technology, clinical data management, and analytics);
  • Advise on clinical business process enhancements based on experience/best practices, business knowledge, and gaps in current vs. future state;
  • Provide senior level management and oversight for the program as a whole, as well as all activities / deliverables in scope of the contract;
  • Coach the cross-functional project team on the business perspective and strategic imperatives to inform key project decisions;
  • Coach and mentor teams, and conduct & develop training programs to contribute to capability building and knowledge sharing (project management, requirements gathering, business process modeling etc.);
  • Play an active role in innovation of services and growing the practice through business development.


  • Bachelor's/master's degree in Business Administration, Management, CS, MIS or related disciplines;
  • Deep Knowledge (Industry thought leadership) in Future of trials and role of Clinical Systems
  • Expert level experience working with ClinOps systems & data including EDC, CTMS, IVR, eTMF etc.
  • Experience with Clinical Operation Analytics (RBM, Site Performance, Data Management etc.)
  • Experience working with Patient data & systems EDC, ePRO, Lab, CDMS, CDISC etc.
  • 8-10 years of relevant consulting industry experience working on technology delivery engagements;
  • 7+ years of experience in Life Sciences R&D industry having worked on multiple projects related to strategy consulting, clinical data management & analytics, and/or R&D systems & tools implementation;
  • 7+ years of experience in deployment (with business focus), implementation or program management;
  • 5+ years of leading teams using standard software development lifecycle (SDLC) methodology;
  • Proven ability to lead and influence clients and project teams on technology and data management strategy.

Additional skills:

  • Thorough understanding of the design process, project management principles, client relationship management, and pre-sales activities;
  • Up to speed with latest technologies in reporting, data warehousing, and data management with Clinical and R&D specifically;
  • Deep understanding of data management best practices and data analytics;
  • Ability to distill complex concepts into easy-to-understand frameworks and presentations;
  • Thorough understanding of client business concerns to oversee translation into technical inputs;
  • Proven relationship-building and maintaining skills with clients and across functional areas;
  • Superb verbal and written communication, organization, analytic, planning and leadership skills;
  • Ability to manage large, cross-functional teams of 10+ people
  • Willingness to travel to other global offices as needed to work with client or other internal project teams.

ZS is a global consulting firm; English fluency is required, additional fluency in at least one European or Asian language is highly desired.

Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.

ZS Associates offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement benefits. We are an Equal Opportunity Employer.




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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.