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Senior Immersive Product Designer (London, UK)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.


Have you got a curious nature? Are you inspired by wicked problems? Do you have a passion for learning new things? Maybe you are a little bit a “jack of all trades”

If you’re looking for a role which is not “run of the mill” and your expertise includes learning design, creative agency, product design or digital app development—we’d love to hear from you! 

ILEX is a new capability at ZS, and stands for illuminate, learn explore. We aim to bring innovation to our consulting services by supporting ZS practices to create more immersive experiences and events that can then be leveraged across our client base. Illustrations include –

  • Multi-sensory live events where we illuminate different topics and issues for clients (e.g. illuminating the art of the possible in digital connected devices)
  • Experiential and immersive virtual learning experiences (e.g. helping a field force to experience and learn how to use new innovative technologies and tools)
  • Explore client issues using immersive simulations (e.g. exploring clinical trial protocol design using Virtual Reality techniques)

If you are passionate about immersing yourself in the latest technology, digital solutions, design and communication topics and learning about how to link business challenges to creative solutions, this can be an exciting role for you!

Our team is based in London & New York and made up of truly diverse individuals, ranging from creatives, learning specialists, event designers to business consultants who are all passionate about building out this capability at ZS.




We’re seeking a “maker.” An individual with a diverse skillset and interests who will be happy to get hands on with a variety of tasks, ranging from needs analysis, conceptualization, and production of assets. You’ll deliver products, collaborating with a diverse team ranging from business consulting, creatives, copywriters, developers, including 3rd party vendors to create and build innovative and impactful solutions.

You’ll be synthesizing input from business consulting teams and clients to help identify and shape problems into creative products that can be delivered at scale. You’ll report into a Product Manager and work with the rest of the ILEX team to help us shape how we design experiences for our clients. 

This is an opportunity with a fast career progression, including half yearly performance and salary reviews.


  • Leverage creative problem-solving skills to explore client needs and identify deep human and business-related challenges
  • Synthesize input into clear problem statements and translate into creative briefs
  • Use design thinking and other methods to ideate and conceptualize creative solutions
  • Ability to synthesize ideas into clear and compelling propositions and communicate those to audiences of varying levels of seniority across the company
  • Guide the development of assets, ranging from event / workshop curriculum creation, digital / physical game production, film, and print campaigns
  • Collaborate with a range of multi-disciplinary teams (from business consulting, to creative and technical teams) as well as managing external vendors  
  • Demonstrate curiosity and passion for immersive experience design, digital / tech innovation, and visual design
  • Teach, mentor and coach new team members as we expand our team
  • Bachelor’s degree required (master’s or PhD preferred) in product design, user experience design, multimedia, interaction design, human computer interaction, psychology, anthropology, information science or a related discipline focused in social science and design communication
  • At least 3-5 years of professional experience working in learning design, digital / creative agency, brand consulting, experience design (varied experience preferred!)
  • Experience with human-centered design (HCD) process and Experience and/or Service Design Thinking
  • Preferred experience with various design research techniques such as ethnography, contextual inquiry, user interviews as well as in-depth practice incorporating findings from research studies into the experience design process;
  • Comprehension of standard information architecture and design models;
  • Curious, pro-active, ambitious individual who thrives on working through problems with initial ambiguity around them
  • Excited about immersing themselves into new topics, able to work with a lot of information to connect the dots and form hypotheses
  • Great team player, we are a small growing team and we often rely on each other for support
  • Can work independently, prioritize tasks and work effectively on several projects simultaneously
  • Great interpersonal skills, with the ability to be a deep listener, building rapport and work with multi-disciplinary teams (from business to tech to creative)
  • Strong written and oral communication skills, and the ability to communicate design direction and best practices in a clear, compelling way cross levels of management



ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.



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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.