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Strategy Insights & Planning Consultant/Customer Centric Marketing (Shanghai, China)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.




We seek an experienced, motivated professional to help us build and grow our CCM practice in our Shanghai office. Associate Consultants lead work streams within larger programmes of work, work in collaborative, multi-disciplinary environments for project delivery and provide guidance and leadership to more junior staff



  • Deliver high quality client work, with analysis and insight that makes good use of ZS methods and tools alongside personal experience and values;
  • Apply experience of CRM, campaign management, social media and digital solutions and techniques to help our clients achieve their goals;
  • Create written client communication that are impactful and meaningful in a variety of media, including reports and slide packs;
  • Take part in and lead activities such as workshops, meetings, research, stakeholder engagement, business analysis and solution design as part of client projects;
  • Participate in business development activity such as developing bids, writing responses to invitations to tender from clients, preparing materials for client presentations and pitches and taking part in marketing activity;
  • Participate in some practice development activity, such as developing internal training and organizing events;
  • Help to influence in complex situations where stakeholders do not always agree about methods, choices and strategic direction
  • Conduct research into new topics of interest to our clients, developing thought leadership that is relevant and valuable our firm and our clients.



  • Bachelor’s degree required, advanced degree welcomed;
  • At least 4- 5 years’ experience working in a project-based environment, liaising with customers throughout the entire solution delivery lifecycle;
  • Passion for digital marketing and technology;
  • High motivation, good work ethic, maturity and personal initiative
  • Aptitude for, and enjoyment of, leading and managing teams
  • Strong oral and written communication skills that enable personal impact with senior-level decision makers
  • Strong attention to detail, with a quality-focused mindset




ZS is a global consulting firm; fluency in English and the local office language is required. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.


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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.

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