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Qualitative Market Researcher (Shanghai, China)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.


ZS's Business Consulting group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem-solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.


The Qualitative Market Researcher (QMR) works with ZS client teams to execute the design and delivery of qualitative market research projects. As part of ZS' Qualitative Expertise Center, the QMR is expected to stay current on the latest qualitative research techniques and their relevant applications, and share them with internal client teams.
• Actively engage with multiple project teams simultaneously on project design to identify/develop the best techniques to address clients' research objectives;
• Support client team delivery of qualitative market research projects (study design, questionnaire development, fielding and analysis)
• Moderate qualitative market research (IDIs, TDIs, focus groups, ethnographies)
• Drive interpretation and presentation of research results in a visual and impactful client-friendly fashion;
• Serve as an active leader in the Qualitative Expertise Center;
• Educate the broader ZS community about best-in-class qualitative market research and moderation practices;
• Support business development activities
• Contribute to the development of frameworks and point-of-view documents on key qualitative MR issue areas.

• Advanced degree in any discipline, with a concentration in marketing research or marketing preferred, and a strong academic record of analytic work. Alternately, candidates may possess an MBA or PhD in marketing, decision sciences or related discipline with a business application. In lieu of an MBA/PhD, 5-10 years of relevant work experience may substitute;
• 5+ years qualitative market research experience in the pharmaceutical industry with extensive client-facing responsibility;
• Demonstrated skills in a market research environment with an advanced knowledge of qualitative market research techniques and industry practices;
• Fluent understanding of the overall qualitative research process including logistics, design, execution and implications;
• Proven contributor in the development and implementation of new qualitative approaches and structures;
• Support in the identification and shaping of qualitative research engagements;
• Demonstrated leadership in the creation of customized discussion guides;
• Significant moderation experience with healthcare practitioners, patients and related decision-makers;
• Experience synthesizing research findings, determining relevant implications and presenting results;
• Contributions developing qualitative research skills and capabilities in others.
In addition, we seek individuals with the following:
• Detail orientation
• Analytic problem solving skills
• Excellent written and verbal communication skills
• Self-motivation
• Organization & planning skills
• Strong work ethic
• Leadership experience
• Personal initiative


ZS is a global consulting firm; fluency in English and the local office language is required. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.


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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.