Share this Job
impact where it matters

Omnichannel Practice Lead (Shanghai, China)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

The CCM practice at ZS is seeing an increase in client demand for global deployment of CCM capabilities.  Our clients are interested in developing a CCM solution and then scaling that solution globally; to develop & manage this growth we are searching for a skilled leader to serve as an OMNICHANNEL PRACTICE LEAD.


  • Define and lead the effort in building the  ZS Omnichannel  capabilities across AI, marketing tech, operations, analytics / reporting, content, and customer strategy for the China market, leveraging the global solution as a starting point..
  • Develop/enhance ZS's Omnichannel value proposition for the China market, leveraging the global value prop
  • Lead the business development / selling effort
  • Good working knowledge of Omnichannel solutions/offerings, such as:
    1. Work with marketing teams to develop strategic, customer-centric promotion plans / journeys
    2. Develop tactical plans to deploy the journeys
    3. Use of digital technology to execute (strong familiarity with marketing technology, such as Salesforce Marketing Cloud, Adobe, etc.)
    4. AI / decision engines
    5. Customer data platforms and similar solutions
    6. Content development and management
    7. Analytics / reporting
    8. Organization change mgmt. / transformation
  • Build, coach and mentor Omnichannel team, both in China and offshore
  • Lead the effort to continue to refine our Omnichannel strategy on an on-going basis Consistently identify, pursue and close new business opportunities through personal network and through working with ZS client teams
  • Raise ZS's marketplace presence/profile through a range of business development and marketing activities
  • Lead project teams on Omnichannel client engagements
  • Partner with other ZS capability areas to ensure our Omnichannel solution  is integrated with our other service offerings  in China
  • Drive ZS China Omnichannel  thought leadership via whitepapers, industry conference presentations, blog posts and other channels

Education & Additional Skills:

Bachelor's degree required in business or a quantitative field, advanced degree preferred

  • Experienced Omnichannel team leader
  • Produced thought leadership
  • A proven track record of business development.
  • 10+ years of prior relevant work experience, preferably in professional services/consulting
  • High motivation, outstanding work ethic, maturity and personal initiative
  • Aptitude for, and enjoyment of, leading and managing teams
  • Strong oral and written communication skills that enable personal impact with senior-level decision makers
  • Strong attention to detail, with a quality-focused mindset
  • Analytic problem solving skills, with a creative and innovative outlook
  • A diversity of experience having worked at life sciences companies of different sizes and different industries
  • MBA degree or advanced degree preferred

ZS is a global consulting firm; fluency in English and the local office language is required. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.


Connect with ZS on social media:

ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.