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Knowledge Management Consultant (Shanghai, China)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS Associates’ Knowledge Management helps our client service teams deliver superior value to our clients. This team provides strategic benchmarking, industry sector knowledge and insights and country-specific research.


Knowledge Management Consultants (KMCs) research, develop and maintain knowledge for the firm, and have an opportunity to partner and collaborate with thought leaders, project teams and practice areas across ZS. They actively participate in shaping the firm's KM agenda, and coach and mentor their colleagues within the KM team. The KM Consultant role is designed for individuals who have a strong passion for knowledge and research, an entrepreneurial spirit and a commitment to helping their team members succeed.


  • Assess firm knowledge needs and requirements (short-term or long-term);
  • Deliver targeted insights using internal knowledge and external sources;
  • Help firm prepare materials for Summits and Conferences;
  • Support the creation and update of knowledge assets including: client updates, competitive intelligence, industry research etc.;
  • Maintain, manage and develop the firm’s knowledge infrastructure;
  • Share best practices and tactical knowledge across offices, practice areas and teams;
  • Mentor, coach and guide knowledge management team members;
  • Engage and build relationships with firm members and leaders;
  • Innovate and conceptualize new services that the KM group could provide;
  • Coordinate with IT / Software Development / Data source vendors;
  • Track progress and measure value of KM Team (quantitative/qualitative).


We seek energetic and dynamic individuals with demonstrated track record in research and knowledge management. KM Consultants will support multiple ZS practice areas and project teams, and will need to be comfortable with a fairly expansive breadth of focus.

  • MBA and a bachelor's or master's degree in a research-based discipline such as life sciences, commerce, economics or engineering with a strong academic record of analytic and quantitative work, typically demonstrated through consistent top marks in university;
  • At least five years of relevant work experience;
  • High motivation, good work ethic, maturity and personal initiative;
  • Strong oral and written communication skills, combined with computer and MS Office skills;
  • Demonstrated people and organizational leadership skills;
  • Strong attention to detail, with a quality-focused mindset;
  • Self-discipline for planning and organizing tasks;
  • Ability to work in a fast-paced and often unstructured environment;
  • Exposure to professional services environment, multi-national experience and the health care sector;
  • Aptitude for and enjoyment of leading teams


ZS is a global consulting firm; fluency in English and the local office language is required. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.


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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.