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Cloud Application Administrator (Shanghai, China)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.

ZS’s Cloud Center of Excellence team defines and implements cloud best practices that ensure secure and resilient enterprise grade systems architecture for client facing/delivery software solutions. The Cloud team at ZS is a casual, collaborative, and a smart group with offices in Evanston, Illinois and Pune, India.

Cloud Application Administrator

Cloud Application Administrator will be responsible for configuration, maintenance, access management and performance of applications implemented as part of ZS China Cloud Solutions. This can include conducting internal application security tests, provide access to the application based on approved change request, perform patching of the applications etc. It will also include collaborating with external teams, working with external vendors, occasionally working with client teams, creating incident reports and collaborating in RCAs etc.

Responsibilities:

  • Monitor and manage existing application development and production systems.
  • Perform Identity and Access Management activities including user management and licensing.
  • Test, implement, and support applications and reports; analyze, troubleshoot and tune product performance or deployment issues.
  • Conduct data and configuration changes across different application environments.
  • Ability to support multi-tenant applications including troubleshooting, general system maintenance, and implementing security enhancements.
  • Appropriately triaging and addressing support ticket queue.
  • Provide on-call support as required.
  • Refine and enhance the technical architecture to keep pace with changing business demands and new software releases.

Qualifications:

  • BE/BTech degree required in Computer Science, Information Technology, Computer Applications or related field, with record of high academic achievement.
  • At least 2 years of experience with administration of Business Intelligence or similar applications; experience with MicroStrategy and/or Tableau a plus.
  • Working knowledge of Windows, Linux, and AWS RDS is a plus.
  • Experience in a professional services firm and environment a plus.
  • Eagerness to contribute in a global, team-oriented environment .
  • Excellent communication and organizational skills.
  • Strong customer service skills.
  • Candidates must be authorized to work in China.

 

 

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.

NO AGENCY CALLS, PLEASE.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.