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Senior PMO Associate (San Francisco area, CA)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s Corporate Support teams operate the firm’s core internal enterprise functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds, but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.

SENIOR PMO ASSOCIATE

This position will be a part of a large client delivery team and is an integral part of the firm’s strategy to build scalability and improve the efficiency of PMO processes. Senior PMO Associate will closely work for the senior leadership team and lead the execution of processes across various functions viz. Finance, SLA compliance, Training, Billing, etc

Responsibilities:

  • Update project performance summaries (e.g., financials, utilization, SLA metrics) regularly
  • Prepare & Maintain Weekly Adhoc Tracking Reports
  • Facilitate continuous improvements leveraging various internal assets in consensus with key stakeholders
  • Maintain project documents repository and ensure timely updates and version control
  • Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc.)
  • Maintain status records, follow ups and report for tickets/requests/risks
  • Manage onboarding/off boarding, training and team compliance, and maintain team roster including leaves/vacation tracking
  • Manage asset (client laptops/phones) tracking
  • Manage PMO assets and be a single point of contact for the team on any queries on relevant topics
  • Coordinate with team members to track the adherence on project processes (e.g., project status on ticket management system, etc.)
  • Coordinate with key stakeholders for timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager

Team Coordination:

  • Coordinate monthly offshore team meetings and video-conferences between offshore and onshore team
  • Coordinate and support project admin requirements – regular team events, birthday celebrations, and ME time tracking
  • Facilitate induction of new team members in the team by coordinating kick-off meetings and getting appropriate system accesses
  • Enable L&ED - planning trainings and tracking EVOLVE discussions
  • Coordinate knowledge sharing sessions

Client Coordination:

  • Collaborate with client’s admin/support group to set up meetings & seminars
  • Follow-up with client’s PMO team on any issues with the PMO tools/processes that are shared across ZS and client (e.g., ticket management system, etc.)
  • Work directly with client’s PMO team on updating and sharing performance summaries (financials, utilization, SLA metrics) with key stakeholders

Qualifications:

  • Graduate/Post Graduate with 3-6 years of experience in Project Management
  • Organized and self- motivated
  • Good knowledge of Project Management Processes and tools
  • Proficient on MS Excel with working knowledge of PowerPoint and Word
  • Good verbal and written communication with pleasing personality
  • Customer focused
  • Good interpersonal skills
  • Proactive and extremely high on initiatives
  • Prior experience of running PMO for more than 20 people preferred
  • Project Management Certification like CAPM/PMP/Prince2 is preferred but not mandatory

 

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.
NO AGENCY CALLS, PLEASE.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.