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Business Operations Consultant (San Francisco area, CA)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.


ZS's Business Operations group helps improve and run our clients’ entire system of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics, implementing cutting-edge automaton technologies, and transforming client business processes. Our teams support both project-based and outsourcing solutions for our clients that go beyond streamlining operations and reducing costs to bring domain focused insights, practical innovations, and superior customer experience.



Business Operations Consultants manage overall projects and client engagements. They support our clients' business processes and operations activities and ensure productivity and profitability. As Business Operations Consultants advance in their career, they may choose to specialize in a particular industry, practice area and/or client relationship.


•    Enable and support business processes
•    Define operational models for our clients with standard operating procedures, governance criteria, roles and responsibilities
•    Lead major process enablement and re-engineering initiatives
•    Manage large teams across offices and coordinate multiple work streams to produce high-quality results
•    Provide thought leadership and innovation, advising internal groups and leading initiatives on business operations excellence
•    Manage client relationships to ensure long-term strategic partnerships
•    Participate in business and strategy development
•    Work on multiple client engagements, strengthening analytic and project management skills



ZS welcomes candidates with an MBA degree and bachelor's/ master's degree in technology or engineering, MIS, operations management or other relevant academic program, plus 3-5 years of prior project management experience in technology or operations. In lieu of an MBA degree, 6-10 years of relevant work experience may substitute.

Additionally, we seek individuals with the following skills:
•    Team orientation and leadership experience
•    Process management and improvement focus
•    Strong work ethic and personal initiative
•    Structured problem solving skills
•    Ability to lead large engagements
•    Strong communication, business acumen and personal impact
•    Ability to work in global cross office teams
•    Mastery of Lean Six Sigma principles  (Black Belt certification preferred)
•    Creative and innovative mindset
•    Client service orientation


ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland