Share this Job
impact where it matters

Strategy Insights & Planning Manager/Customer Insights-Market Research (Princeton, NJ)

ZS is the world’s largest firm focused exclusively on improving business performance through sales and marketing consulting solutions, from customer insights and strategy to analytics, operations and technology. Together, we design and implement strategies that lead to greater market share, more competitive operations and increased use of today’s latest technologies. From our worldwide offices, ZS professionals draw on deep industry and domain expertise to deliver impact where it matters for clients. We are particularly known for our expertise in the pharmaceutical and health care sectors, yet work across a range of industries.


ZS's Business Consulting group delivers solutions to a broad spectrum of sales and marketing challenges. We also help our clients transform their sales and marketing strategies and organizations to improve their effectiveness. Our recommendations and solutions are based in rigorous research and analysis underpinned by deep expertise and thought leadership across the demand generation process.


We are seeking a Customer InsightsMarket Research Manager to leverage their experience to take responsibility for projects, lead client relationships and contribute to business development immediately.



  • Significant direct client interaction, managing multiple (3-8) projects at a time;
  • Motivate, coach and serve as a role model for teams of 2-4 people who provide key support and delivery of client projects;
  • Design qualitative and quantitative methodologies and research instruments;
  • Own responsibility for work product quality and relevance to client decisions;
  • Update senior leaders and prepare and present the majority of client presentations;
  • Establish or maintain ongoing client relationships with key decision makers that drive new business development;
  • Scope and write proposals for new work;
  • Internally, build relationships with colleagues working in the Expertise Centers (ECs), contributing to development of best-in-class research methodologies and approaches;
  • Provide thought leadership and innovation within projects and Customer Insights space;
  • Support development of firm capabilities and offerings (recruitment, training, internal initiatives).



  • Bachelor's or Master's degree in any discipline, with a concentration in marketing research or marketing preferred, and a strong academic record of analytic work. Alternately, candidates may possess an MBA or PhD in marketing, decision sciences or related discipline with a business application.
  • In lieu of an MBA/PhD, 8-10 years of relevant work experience may substitute;
  • Approximately 6-8+ years of prior market research experience, preferably in the healthcare/pharmaceutical industry;
  • Record of successful and continued business development;
  • Ability to communicate clearly and effectively in oral and written form;
  • Strong decision-making skills and the ability to influence others;
  • Analytic problem solving skills, with an ability both to see the big picture and delve into details;
  • Excellent organization & planning skills.


ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 

Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.


ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits.


We are an Equal Opportunity Employer.




Connect with ZS on social media:


ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.


Nearest Major Market: New Jersey