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Strategy Insights & Planning Manager/Patient & Consumer Health (Philadelphia, PA)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS' Business Consulting group delivers solutions to a broad spectrum of research, development, sales and marketing challenges. We also help our clients transform their strategies and organizations to improve their effectiveness. Our recommendations and solutions are based in rigorous research and analysis underpinned by deep expertise and thought leadership across the enterprise.

ZS’s Biomedical Research Service line is focused on delivery cutting edge solutions to research groups that will help clients accelerate drug discovery, improve R & D productivity, create breakthrough scientific discoveries, develop institutional scientific knowledge, transform research operating models and culture and provide accelerated insights.



We are currently seeking applicants for a Manager to join our Patient & Consumer Health(PCH) practice, with a focus on Patient Support Program/Hub Services Operations for one of our East region offices. The person in this role will be responsible for working with Principals, Associate Principals and other Managers to build our solutions for Patient Support Operations.  This role will have revenue generation responsibilities.  Qualified candidates will possess the skills detailed below and relevant work experience.  Managers have immediate responsibility for enhancing ZS offerings, leading project teams, and collaborating with other ZS leaders to build client relationships.


  • Helps clients who are looking to establish operational activities for their patient services programs
  • Works with clients to establish standards, policies and procedures for hub services operations and advises on coordinating adherence and measuring compliance to these standards
  • Works with clients to provide analysis and review hub services programs
  • Conducts analytical exercises to forecast resource requirements of patient programs
  • Helps clients to understand the budgeting requirements for patient hub services programs
  • Works with teams to design their patient assistance and co-pay programs.  Helps them integrate with brand marketing teams as appropriate
  • Works with clients to develop key messaging and positioning for patient services
  • Works with clients and our ZS learning and development team to build field and hub training modules
  • Analyzes program-specific performance data.  Works with clients to establish & implement plans to achieve strategic goals & key program success indicators
  • Maintains awareness of developments in the pharmaceutical, insurance and call center industry and ensures our clients are compliant with government regulations, legal standards and requirements
  • Understands the evolving payer environment as well industry standards
  • Helps clients to select and manage vendor relationships and contracts for programs within the portfolio 
  • Leads efforts to develop specific solutions for our patient hub services operations
  • Directs multiple projects simultaneously, honing analytic and project management skills
  • Motivates, coach and serve as a role model for project team members
  • Provide thought leadership and innovation within projects and specifically within the Consumer & Patient and consumer health practice 



  • Bachelor's degree, with MBA degree preferred, , although additional relevant work experience may substitute
  • 8-10 years of relevant work experience within Hub Services Operations functions either for consultancy or pharmaceutical manufacturer
  • In-depth knowledge of the functional process for PSP operations and how Hub Services programs are built within pharmaceutical organizations.  Candidate should be intimate with the steps and nuances of operationalizing a Hub from developing enrollment processes through ongoing case management activities.
  • In-depth knowledge of the functional aspects of the technology enabling the processes within the PSP functions and how they work together
  • Digital Marketing Platform experience (Salesforce Health Cloud / Adobe preferred) – implementation and/or operations
  • In-depth knowledge of the reporting needs to measure performance of programs, services, etc.
  • Patient and caregiver engagement, product development, marketing and communications experience in the digital health space
  • Relevant project and program management experience as well as change management experience
  • Deep understanding of patient and caregiver data sources and marketing channels
  • In-depth knowledge of tagging and data Collection best practices to effectively measure engagement and campaign efforts
  • Experience with measuring and implementing marketing modifications based on patient market research
  • Experience evaluating voice-of-the-patient data and analytics to improve engagement
  • Knowledge of PHI and related best practices
  • Prior management consulting experience with demonstrated success in business development (preferred)
  • Strong interpersonal skills
  • Strong analytic problem-solving experience
  • Executive-level presence and communication



ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.



Nearest Major Market: Philadelphia