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Business Operations Consultant/Process Excellence & Transformation (Philadelphia, PA)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

 

ZS's Business Operations group group helps run, improve and transform our clients’ full spectrum of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics and implementing cutting-edge automation technologies. Our teams support both project-based and outsourcing solutions that go beyond streamlining operations and reducing costs to deliver domain-focused insights, practical innovations and a superior customer experience. 

 

Business Operations individuals work across different areas including incentive compensation, call planning, meetings and events, process automation using Robotic process automation, customer-centric marketing, forecasting, master data management, value and access, research and development and marketing operations. Our Business Operations teams act as trusted problem-solvers and client connectors.

 

During their career at ZS, Business Operations team members will get a chance to work on a variety of projects that can be largely classified into the following categories. Each specialization applies some unique skillsets that team members are expected to learn over time. 

  1. Ops Analytics: Leveraging analytics to solve clients’ business problems, and operationalizing them. Addressing business concerns and improving program design through ad-hoc analytics.
  2. Data & Technology: Configuring and operating data and technology solutions to enable business insights, capability adoption and change management. Engaged in end-to-end tech cycles including requirements gathering, user acceptance testing and operations.
  3. Process Transformation: Managing and optimizing operations, transforming processes through Intelligent Process Automation, and advising internal and external teams on ways to improve operations.

 

BUSINESS OPERATIONS CONSULTANT
Business Operations Consultants manage overall projects and client engagements. They support our clients' business processes and operations activities and ensure productivity and profitability. As Business Operations Consultants advance in their career, they may choose to specialize in a particular industry, practice area and/or client relationship.

 

Responsibilities:

  • Understand client business issues, operating business rules, data, and standard operating procedures
  • Identify potential opportunities for process improvement in client processes (Process Evaluation, Maturity assessment, and Automation and Optimization). Explore new tools, techniques, working models to improve design and improve processes
  • Develop strong understanding of processes, data, tools and technology to effectively translate business to technology and vice versa and to be able to thought partner with clients to provide suitable recommendations to solve challenging business operations issues
  • Define operational models for our clients with standard operating procedures, quality assurance quality checks, governance criteria, roles and responsibilities
  • Lead major process enablement and transformation initiatives
  • Manage and coach large teams across offices and coordinate multiple work streams to produce high-quality results
  • Work on multiple client engagements, strengthening analytic and project management skills
  • Collaborate with internal ZS teams to develop new offerings for the client
  • Develop deep domain expertise in the practice area
  • Provide thought leadership and innovation, advising internal groups and leading initiatives on business operations excellence
  • Manage client relationships to ensure long-term strategic partnerships
  • Participate in business and strategy development
  • Apply business storytelling skills

 

Qualifications:

ZS welcomes candidates with an MBA degree and bachelor's/ master's degree in  Engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics or other relevant academic program, plus 3-5 years of prior project management experience in technology or operations. In lieu of an MBA degree, 6-10 years of relevant work experience may substitute.

 

Additionally, we seek individuals with the following skills:

  • Team orientation, ownership and leadership experience
  • Excellent organizational, task and team management skills
  • Strong work ethic and personal initiative
  • Quantitative aptitude to solve structured and unstructured problems
  • Ability to lead large engagements
  • Strong verbal and written communication, interpersonal and client management skills
  • Ability to work in global cross office teams
  • Mastery of Lean Six Sigma principles (Black Belt certification preferred)
  • Creative and innovative mindset
  • Client service orientation and strong business acumen
  • Willingness to learn cutting edge tool and technology
  • Applies operations best practices to positively influence efficiency, effectiveness and client satisfaction
  • Innovative and entrepreneur mindset to develop new offerings for the clients
  • Trusted problem solver and client connector

 

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.
NO AGENCY CALLS, PLEASE.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.

 


Nearest Major Market: Philadelphia