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Travel Assistant (Evanston, IL)

ZS is the world’s largest consulting firm focused exclusively on improving business performance through sales and marketing consulting solutions, from customer insights and strategy to analytics, operations and technology. Together, we design and implement strategies that lead to greater market share, more competitive operations and increased use of today’s latest technologies. From 22 offices worldwide, ZS professionals draw on deep industry and domain expertise to deliver impact where it matters for clients. We are particularly known for our expertise in the pharmaceutical and health care sectors, yet work across a range of industries.

ZS’s Corporate Support teams operate the firm’s core internal enterprise functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds, but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.

Administrative Services provides support services to ZS professionals as they complete their work. The administrative services team provides administrative support, travel-planning operations, catering coordination and facilities management.

We seek an experienced and organized Travel Assistant for our Evanston office. The Travel Assistant provides travel logistics support to domestic and international travelers within an office. The position reports to the Operations Coordinator- Travel.


  • Research, book and issue domestic and international airline tickets/travel for employees and recruits who travel for internal purposes;
  • Scan shared inbox for employees not traveling on preferred vendors, research alternatives and propose options that make sense;
  • Work with internal stakeholders to provide process improvements for the way travel is booked;
  • Communicate program enhancements to the administrative assistants;
  • Maintain travel vendor relationships through weekly or monthly calls and emails;
  • Analyze reports and make recommendations on maximizing market share;
  • Attend trainings and seminars as necessary with preferred vendors and professional industry networking organizations;
  • Maintain expertise knowledge of ZS Travel Guidelines to remain abreast of travel industry trends, technologies and nuances of travel vendors
    • Travel benefit programs and perks
    • Emerging travel technologies
    • Airline fare classes and cabin structures
    • City and State travel jurisdiction



  • High school diploma required; post-secondary education or Associate’s/Bachelor’s degree preferred;
  • Background in HTM desirable;
  • A zest for travel;
  • Computer fluency with MSOffice (Word, PowerPoint, Excel, Forms and Outlook), SAP, Chrome River, and Concur desirable;
  • Strong oral and written communication skills;
  • Professional appearance and demeanor with ability to exercise good judgment and discretion;
  • Attention to detail, dependability/punctuality;
  • Proactive self-starter with ability to manage a wide variety of tasks and meet deadlines;
  • Experience working both independently and with a team in a demanding environment;
  • Positive outlook and sense of humor a must.

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 

Candidates must possess work authorization for their intended country of employment.  An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.





Nearest Major Market: Chicago