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Senior Instructional Design Associate

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s Corporate Enterprise Functions operate the firm’s core internal functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.

Human Resources develops and executes successful recruiting programs, learning and expertise-development initiatives, strategic staffing assignments, effective reporting and analytics, performance management processes, and work-life benefits and operations.


We seek an Instructional Design Lead that will focus on innovative learning solutions to join our ZS Learning team. This Instructional Designer will be responsible for driving high quality learning experiences for all eLearning and face-to-face or virtual classroom programs and performance support aids. The role requires demonstrated experience throughout the learning development project life cycle from scoping projects, needs analysis, design and development in addition to learning evaluation. Candidates should also possess excellent writing and verbal communication skills, superior skills in explaining technical topics to novices and strong presentation skills.


  • Draw out the stakeholder’s instructional goals and objectives and offer analysis, design, and development options for achieving best outcomes with the intended ZSer learning communities and subject matter. When appropriate, draft storyboards and prototypes with the stakeholder for new learning activities.
  • Collaborate on the adoption of appropriate instructional technologies that can help advance training. Inform leadership of new delivery strategies and training options and include facets of social and peer learning, game-based learning, informal learning, etc. as needed
  • Apply best practices in adult learning to design, write, and build a range of high-quality learning experiences, with an emphasis on elearning, video, animations, games, etc.
  • Exercise superior project management and workflow coordination services. Should be able to partner with senior business stakeholders to keep project timelines in check.
  • Should be strong at defining learning objectives, scenarios, building simulations, audio scripts, progress checks, performance evaluations and knowledge assessments
  • Utilizes ADDIE, SAM, Kirkpatrick and other recognized models to design, develop and publish engaging course content, learning activities and knowledge assessments for ILT, online, virtual and blended modalities.
  • Maintain currency in current learning content, sciences and instructional design principles for effective support of delivery at all times
  • Collaborate with the LMS team to upload, test and maintain content to an LMS.


  • BA/BS degree required with strong academic performance, MBA or Master of Science in training and development, human resources development, education, organizational psychology, or related field preferred. Instructional Design experience required;
  • 3+ years of relevant work experience in a learning function;
  • Demonstrated working knowledge with multiple authoring tools such as Adobe Captivate, Articulate Storyline, and Adobe Connect or WebEx Training Center;
  • Experience in project management and process improvement;
  • Self-directed with strong communication skills;
  • Excellent organizational skills and an ability to multi-task across concurrent projects and attention to detail;
  • Ability to establish relationships across levels and across geographies;
  • Strong analytic skills/comfort with data analysis;




ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.


Nearest Major Market: Chicago