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Principal/Business Operations - Process Excellence and Transformation(Evanston, IL)

ZS is the world’s largest firm focused exclusively on improving business performance through sales and marketing consulting solutions, from customer insights and strategy to analytics, operations and technology. Together, we design and implement strategies that lead to greater market share, more competitive operations and increased use of today’s latest technologies. From our worldwide offices, ZS professionals draw on deep industry and domain expertise to deliver impact where it matters for clients. We are particularly known for our expertise in the pharmaceutical and health care sectors, yet work across a range of industries.


ZS’ Business Operations group helps clients run their business better. ZS uses our expertise to identify improvement opportunities and how to overcome challenges, using data, facts and rigorous analysis to drive our recommendations. ZS collaborates with clients to design their solutions and provides capability building and outsourcing services that deliver substantial improvements in effectiveness and efficiency.


PRINCIPAL - BUSINESS OPERATIONS - Process Excellence and Transformation

ZS is seeking a Principal to help lead the growth of our Process Excellence and Transformation (PET) practice.  Principals have immediate responsibility for enhancing ZS offerings, leading project teams, and collaborating with other ZS leaders to build client relationships.



  • Help sell Process Excellence and Transformation work (PET) by collaborating with ZS leaders to understand client needs, translating it into relevant proposals and completing the sale
  • Deliver projects by project managing some, guiding/overseeing others
  • Develop team members by mentoring them as needed
  • Collaborate with ZS Leaders to build and refine selling material
  • Conceive and build PET assets suited to ZS client needs
  • Refine and fine tune ZS approach and methodology for PET
  • Help build a Marketing strategy which effectively positions ZS PET capabilities to its clients



  • Recognized industry expertise in PET
  • Sound knowledge of Lean Six Sigma skills with emphasis on Lean
  • Experience with being a general manager overseeing a business, with responsibilities for strategy development and execution, capability building, business development, team development, and innovation
  • Proven ability to collaborate effectively with a broad range of stakeholders
  • Experience in leading a P&L for a book of business beyond personal accounts
  • Entrepreneurial experience – should have built a  business versus inheriting and overseeing an existing  business
  • Track record of positively improving and transforming business processes in the past
  • Track record of growing business / winning projects
  • Strong change management skills and experience
  • Good at mentoring and growing team members
  • Willingness to travel to clients for sales and delivery
  • Demonstrated ability to continue learning and adapting to new and emerging capabilities in process excellence and transformation (e.g. Intelligent Process Automation)


ZS is a global consulting firm; English fluency is required, additional fluency in at least one European or Asian language is highly desired.

Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.

ZS Associates offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement benefits. We are an Equal Opportunity Employer.


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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.






Nearest Major Market: Chicago