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Associate Principal/Business Operations - Process Excellence and Transformation (Evanston, IL)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’ Business Operations group helps clients run their business better. ZS uses our expertise to identify improvement opportunities and how to overcome challenges, using data, facts and rigorous analysis to drive our recommendations. ZS collaborates with clients to design their solutions and provides capability building and outsourcing services that deliver substantial improvements in effectiveness and efficiency.

ASSOCIATE PRINCIPAL - BUSINESS OPERATIONS - Process Excellence and Transformation

ZS is seeking an Associate Principal to help lead the growth of our Process Excellence and Transformation (PET) practice.  Associate Principals have immediate responsibility for enhancing ZS offerings, leading project teams, and collaborating with other ZS leaders to build client relationships.


  • Help sell Process Excellence and Transformation work (PET) by collaborating with ZS leaders to understand client needs, translating it into relevant proposals and completing the sale
  • Deliver projects by project managing some, guiding/overseeing others
  • Develop team members by mentoring them as needed
  • Collaborate with ZS Leaders to build and refine selling material
  • Conceive and build PET assets suited to ZS client needs
  • Refine and fine tune ZS approach and methodology for PET
  • Help build a Marketing strategy which effectively positions ZS PET capabilities to its clients


  • Bachelor’s degree with an emphasis in Business, Operations or a related field
  • MBA or Advanced Degree is highly desirable
  • 10+ years’ experience in operations consulting and process automation
  • 5+ years’ experience in a senior role within a professional services firm
  • Demonstrated experience with driving revenue within existing clients and in developing new prospects at the "C" level. 
  • Prior experience in life sciences is a plus
  • Strong credentials and demonstrated success in PE&T
  • Characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge
  • Ability to lead a virtual team of consulting professionals across multiple projects 
  • A high level of motivation and self-starting attitude
  • Strong analytical and problem-solving skills
  • Excellent oral and written communication skills
  • A strong work ethic
  • A willingness to travel to meet client needs
  • Executive-level presence and communication



ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.



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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.



Nearest Major Market: Chicago