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Intranet Manager(Evanston, IL)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’ Corporate Enterprise Function operate the firm’s core internal enterprise functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.

The Marketing & Communications team helps build the ZS brand, champion thought leadership, support business development and engage our past, present and future workforce.

INTRANET MANAGER

We seek an energetic and dynamic Intranet Manager to join our Marketing & Communications team in Evanston, IL. This role will report to the Associate Director of Marketing Operations. As the Intranet Manager you will be the primary owner of the platform that brings ZS people and knowledge together! Day-to-day, you will coordinate with leaders across the organization, project manage a steady drumbeat of engaging news, maintain the intranet’s visual design, work with site owners and content contributors across the organization, monitor analytics to gauge what content is working, and hold the keys to the intranet’s core administration. Most importantly, you will build ZS’s “digital workplace”, a trusted platform for knowledge, communication and collaboration. 

Responsibilities:

Lead cross-functional program to scope, build and transform intranet from legacy Jive environment to a Microsoft O365 environment (SharePoint and Teams). You will act as primary visionary and facilitator across several ZS teams and functions (including IT and Knowledge Management) vendors and governance teams to translate business needs into a cohesive, coherent and flexible intranet environment.

Chair the intranet governance committee: You will regularly coordinate activities across the intranet governance committee, a cross-functional group across HR, IT, Marketing and Communications, Knowledge Management (KM), Practice, Industry and Account Leadership to review how the digital workplace is meeting objectives.

Monitor analytics and prune content: Intranets fail when they become content dumping grounds. You will use embedded analytics to understand what content is thriving, what needs to be removed, and what is in demand but does not exist.

Project manage the intranet master content scheduler/system: To keep the intranet thriving, working closely with our Corporate Communications team and key stakeholders across HR, KM, Practice, Industry and Account Leadership, you will manage a continuous drumbeat of content that ranges from the necessary and strategic to fun and culture-building.

Train and coach content creators and web zone owners: Managing an intranet takes a village, so you will work with contributors across the organization and oversee what gets authored to ensure content is up to date and aligned with the overall intranet strategy.  In close collaboration with our Corporate Communications team, you will create templates, standards and processes so communications and/or alerts related to intranet content are interesting, relevant, engaging and useful. You will help ensure the right message gets to the right audience at the right time so audiences can tune into appropriate content without being overwhelmed.

Champion the intranet cause and keep it focused: As the intranet manager, you are the intranet’s primary ambassador and will continuously focus the organization on the intranet’s purpose: to connect and align the business.

Maintain the intranet’s central administration: Being an administrator for our intranet requires business acumen and project management skills paired with technology savvy. It does not require coding or deep technical skills. As the intranet manager, you will have the ability to edit and create content, manage user access, maintain branding and design, and partner with Corporate Communications to determine what content is front page news.

Actively seek feedback from both users and key stakeholders: You’ll run focus groups and surveys with users and work closely with key stakeholders (especially leadership, HR, KM, IT) to ensure their voices are represented.

Qualifications:

  • Bachelor’s degree in a related discipline.
  • 8+ years of work experience in online community management or related field, preferably in a complex, matrixed environment.
  • Strategic acumen: You can understand the big picture and align with the organizational strategy so the intranet can be a digital representation of our culture and strategy.
  • Excellent organizational coordination skills: You’re comfortable corralling key leaders and convincing them to invest time in knowledge sharing/contributions.
  • Digital user experience expertise and experience is a plus.
  • Project management: You’re organized and can plan well in advance to keep the intranet’s content humming.
  • Excellent verbal & written communication skills: You’re a good writer. You can both tell emotive stories and deliver succinct strategic communications.
  • Experience with social or collaboration software (wikis, blogs, discussion forums, etc.).
  • Experience with digital media (podcasts, online video, etc.).
  • Ability to work in a fast-paced and often unstructured environment.
  • You don’t need to be a coder: Our intranet technology uses point-and-click administration so you don’t need a technical background and will have little reliance on IT.
  • Experience with Microsoft O365 (SharePoint, Teams, Yammer) and related tech stack preferred.
  • ZS is a global consulting firm; fluency in English is required.

 

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.
NO AGENCY CALLS, PLEASE.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.

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Nearest Major Market: Chicago