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Employee Relations Lead (Evanston, IL)

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’ Corporate Support teams operate the firm’s core internal enterprise functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds, but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.

Human Resources develops and executes successful recruiting programs, learning and expertise-development initiatives, strategic staffing assignments, effective reporting and analytics, performance management processes, and work-life benefits and operations.


We seek an experienced HR professional to join our Evanston, IL office as an Employee Relations Lead. Thi role will strive to eliminate and mitigate the Firm’s employee-related risk by proactively identifying workplace trends, providing insights, and consulting with leaders to solve systemic problems. Additional, this individual will create, maintain, and evolve programs and policies that support positive work environments which inspire ZS to perform their best. The Employee Relations Lead will be responsible for conducting complex, ER investigations (claims of discrimination, harassment/bullying, hostile work environment, retaliation, inappropriate management practices) and partner closely with the Legal Team to provide guidance and advice on sensitive, complex matters. Initiates and sponsors the implementation of ER strategies to enhance employee experience, leader development and drive organizational and operational effectiveness. Acts as an employee relations subject matter expert providing expertise on current processes and policies to stakeholders.


  • Facilitates appropriate resolution of complex investigations and minimizes legal, reputational, and/or media risk to the Firm. Ensures we accurately diagnose risk factors, identifies key issues, and consistently applies policy/procedures in treatment of employees throughout investigations and resolutions;
  • Applies risk management concepts, identifies and analyzes legal and compliance risks and ensures appropriate input, consultation, notification and/or escalation;
  • Leads debriefing process with stakeholders at all levels of the organization on sensitive ER matters;
  • Continuously monitors situations to ensure resolution with minimal exposure to the Firm;
  • In partnership with the Legal Team, responsible for the leading, developing and improving the Firm's investigative processes in alignment with Firm policy, applicable employment law and/or employment trends;
  • Creates, reviews and/or approves communications around resolution of employment matters (dispute resolutions, complaints);
  • Identifies risk data trends, analyze/interpret data and make recommendations for continuous improvement. Influences and follows best practices;
  • Develops and delivers training regarding best practices as well as methods for the resolution of employment-related concerns.


  • BA/BS degree required with strong academic performance, advance degree preferred;
  • 5 to 8 years relevant work experience, multinational/global professional services required; 
  • Experience in laws, regulations, and case law pertaining to EEO;
  • Extensive knowledge of HR policy, theory and practice;
  • Must be able to manage multiple cases and priorities and make sound decisions quickly;
  • Demonstrated ability to establish key relationships with HR business partners and business leaders and develop strong credibility;
  • Experience working in a fast-paced and changing environment;
  • Strong mental agility and problem-solving skills;
  • Ability to proactively and continually collaborate with the business and broader HR team; 
  • Experience in interfacing with international audiences and cross-office teams;
  • Strong project management and communication skills; ability to effectively communicate and work across all levels of the organization;
  • Ability to maintain high level of confidentiality and work with highly sensitive data and information;
  • Excellent organizational skills and ability to multi-task while working against tight timelines; 
  • Attention to detail and commitment to get things done, and getting them done well;  
  • Sense of humor appreciated!


ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.



Nearest Major Market: Chicago