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Strategy Insights & Planning Manager/Market Research/Customer Insights (Boston, MA)

ZS is the world’s largest firm focused exclusively on improving business performance through sales and marketing consulting solutions, from customer insights and strategy to analytics, operations and technology. Together, we design and implement strategies that lead to greater market share, more competitive operations and increased use of today’s latest technologies. From our worldwide offices, ZS professionals draw on deep industry and domain expertise to deliver impact where it matters for clients. We are particularly known for our expertise in the pharmaceutical and health care sectors, yet work across a range of industries.

ZS's Business Consulting group delivers solutions to a broad spectrum of sales and marketing challenges. We also help our clients transform their sales and marketing strategies and organizations to improve their effectiveness. Our recommendations and solutions are based in rigorous research and analysis underpinned by deep expertise and thought leadership across the demand generation process.



ZS is seeking a Manager for the Boston office to leverage their experience and take responsibility for customer insights and market research projects, lead client relationships and contribute to business development immediately


• Significant direct client interaction, managing multiple projects simultaneously;
• Motivate, coach and serve as a role model for project team members;
• Own responsibility for work product quality and relevance to client decisions;
• Update senior leaders and prepare and present the majority of client presentations;
• Establish or maintain ongoing client relationships with key decision makers that drive new business     development;
• Provide thought leadership and innovation within projects and across practice areas;
• Support development of firm capabilities and offerings (recruitment, training, internal initiatives);

  • Drive business and strategy development


  • MBA or PhD in marketing, decision sciences or related discipline preferred, though Bachelors or Masters degree with extensive track record of success in customer insights / market research will also be considered.
  • Preferably 7-9 years of professional consulting experience in the life sciences/pharma
  • Approximately 6-8+ years of experience leading primary market research projects
  • Expertise in qualitative and/or quantitative methodologies and research
  • Proficiency in connecting customer insights to client business issues and decisions
  • Record of successful and continued business development
  • Team development and management
  • Manage multiple engagements simultaneously
  • Ability to communicate clearly and effectively in oral and written form
  • Strong decision-making skills and the ability to influence others
  • Analytic problem solving skills, with an ability both to see the big picture and delve into details
  • Excellent organization & planning skills


ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 

Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits.

We are an Equal Opportunity Employer.



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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.


Nearest Major Market: Boston